Shipping policy

Last updated: 30-September-2025

At Maison Alyan, we handle every order with care and efficiency to ensure a seamless shopping experience. Below are the details of our shipping process.

Shipping Range

  • Countries: We currently ship within the UK.

Shipping Options & Costs

We offer two reliable delivery options through Royal Mail:

1. Standard Delivery (3–4 Business Days)

    • Cost: £4.49
    • Free Shipping: Available on all orders above £45 GBP (after discounts).
    • Processing Time: Orders are processed within 1-1 business day of confirmation.
    • Transit Time: 2-3 business days
    • Total Delivery Time: Within 3–4 business days after dispatch.
Stage Duration
Processing Time 1-1 business day
Delivery Time (Standard) 2–3 business days
Total Estimated Time 3–4 business days


Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., weather conditions, carrier delays, or high-volume periods).

2. Next Working Day Delivery

    • Cost: £4.99
    • Order Cut-Off Time: Orders placed before 4 PM (GMT) are eligible for next working day delivery.
    • Orders placed after 4 PM (GMT) or on weekends/public holidays will be processed the following business day.

Shipping Process

  • Reliable Courier Services: We ship using trusted courier service Royal Mail.
  • Tracking Information: Orders come with tracking details, sent via email after purchase.
  • Insured Shipments: In case of loss or damage, contact our customer service for assistance.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with your tracking number and courier details.
  • Track Your Order: Enter your tracking number on our track your order page to check the status.

Contact Information:

Company Name: Core Brothers LTD

Company Number: 10949615

VAT ID: 477231382

Email: info@maisonalyan.com

Phone: +44 7537 129664

Contact Form: Click Here

Address: 61 Carroll House, Craven Terrace, London, W2 3PR, United Kingdom

Business Hours:
Monday - Friday: 8:00 AM to 6:00 PM (GMT+01:00)
Saturday - Sunday: 10:00 AM to 4:00 PM (GMT+01:00)

Response Time: We aim to respond within 1 Business day.