Privacy policy

Last Updated: 30 September 2025

At Maison Alyan, we value your trust and see it as our responsibility to protect your privacy. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it to provide and improve your experience on our website: https://maisonalyan.com (the “Site”).

By using our website or services, you agree to the terms of this policy. This policy applies to all interactions with Maison Alyan—whether you're browsing, purchasing, or contacting us.

Our Use of Collected Information

1. Use of Our Services

When you place an order or use any of our services, we collect personal data such as your name, address, phone number, and email. This information is used only for fulfilling orders, account management, and customer service, and is stored securely either by us or trusted partners such as Shopify and our payment processors.

We do not sell your information.

2. Communication

If you contact us, we may store your messages and related personal data to help us respond effectively to your inquiries. This may include details you voluntarily share through our contact form, email, or social media.

Cookies and Usage Data

Our site uses cookies and similar technologies to enhance your browsing experience, analyze usage, and serve relevant marketing content. Cookies are small text files stored on your device.

You may adjust your browser settings to refuse cookies. However, disabling them may impact site functionality. Learn more about Shopify's cookie use here.

Purpose of Data Collection

We collect data for the following purposes:

  • Processing orders and payments
  • Account creation and management
  • Customer service and support
  • Marketing and promotional communication
  • Security, fraud prevention, and legal compliance
  • Website analytics and service improvement

We do not collect or use your information for any other purpose without your prior consent.

Third-Party Disclosure

We may share data only with:

  • Shopify (eCommerce platform)
  • Payment processors (e.g., bank/credit card verification)
  • Fulfillment and shipping partners
  • Marketing and analytics partners
  • Legal or regulatory authorities when required

All third-party providers are contractually obligated to maintain confidentiality and data protection standards.

GDPR Compliance (EU/EEA Residents)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object or restrict processing
  • Data portability
  • Withdraw consent at any time

We rely on lawful bases such as consent, contract fulfillment, legal obligations, or legitimate interests.

CCPA Compliance (California Residents)

Under the California Consumer Privacy Act (CCPA), you may:

  • Know what personal data we collect and how we use it
  • Request access or deletion of your data
  • Opt out of the sale of personal information (we do not sell your data)
  • Be free from discrimination for exercising your privacy rights

To exercise your rights, please contact us using the details below.

Children’s Data Policy

Our services are not directed to children under 13 (or 16 in applicable jurisdictions). We do not knowingly collect data from children. If we become aware that we’ve collected data from a minor without parental consent, we will promptly delete it.

International Data Transfers

Your data may be transferred and processed outside your home country, including countries that may not offer the same level of data protection. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

Data Security & Retention

While we implement security measures to protect your information, no method is 100% secure. We retain your data only as long as needed to provide our services, comply with legal obligations, resolve disputes, or enforce policies.

Your Choices

View or Modify Your Information

You may contact us at any time to view, correct, or delete your personal data.

Email Preferences

You can unsubscribe from promotional emails using the link provided in the message. We may still send transactional messages (e.g., order confirmations).

Cookie Settings

You can manage cookies via your browser or device settings.

Questions or Complaints

We review our privacy practices regularly. If you have questions or complaints about how we handle your data, please reach out to us. You may also file a complaint with your local data protection authority.

Contact Information

  • Company Name: Core Brothers LTD
  • Company Number: 10949615
  • VAT ID: 477231382
  • Email: info@maisonalyan.com
  • Phone: +44 7537 129664
  • Contact Form: Click Here
  • Address: 61 Carroll House, Craven Terrace, London, W2 3PR, United Kingdom
  • Business Hours:
    • Monday - Friday: 8:00 AM to 6:00 PM (GMT+01:00)
    • Saturday - Sunday: 10:00 AM to 4:00 PM (GMT+01:00)
  • Response Time: We aim to respond within 1 Business day.