Return and Refund policy

Last updated: 4-7-2025

Scope and Intent

This Return and Refund Policy applies to all purchases made through the https://maisonalyan.com/ website.

Return Window

Customers have the right to return their purchase within 30 days of receiving the product.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at info@maisonalyan.com with your order number.
  2. Return Authorization: After reviewing your request, we will provide detailed return instructions.
  3. Packaging and Shipping:
    • Safely pack the item in its original packaging, ensuring it is unused and undamaged.
    • Include all original labels and tags with the return.
    • Clearly include the order number, name and address in the return package.

Return Costs

Customers are responsible for all return shipping costs.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: You may return an unused and undamaged product within 30 days.
  • Defective or Damaged Goods: If you receive a defective or damaged item, contact us within 30 days of delivery with photos of the issue. Upon approval, we will arrange a replacement or cover return costs.
  • Incorrect Product Received: If the wrong item was shipped, contact us, and we will arrange for a refund or replacement.
  • Product Never Arrived: If your package has not been delivered within 30 days of shipping, contact us for a refund or reshipment.

Timelines & Conditions

  • Return Window: Returns must be requested and shipped within 30 days of receiving the product.
  • Refund Processing Time: Once the returned item is received and inspected, refunds will be processed within 2-3 days to the original payment method. A confirmation email will be sent upon completion.
  • Refund Approval: Refunds for defective or incorrectly delivered products are processed after inspection.

Refund Methods

Refunds will be issued to the original payment method used at the time of purchase.

Exchanges

We accept exchanges for items that are unused and in their original packaging.

Shipping & Liability

  • We recommend using a trackable shipping method and providing us with the tracking number for your return.
  • For deliveries without a signature, https://maisonalyan.com/ is not responsible for packages marked as delivered by the carrier, and no refund or credit will be issued in such cases.

For any return or refund inquiries, contact info@maisonalyan.com.

Contact Information:

Company Name: Core Brothers LTD

Company Number: 10949615

Email: info@maisonalyan.com

Phone: +44 7537 129664

Contact Form: Click Here

Address: 61 Carroll House, Craven Terrace, London, W2 3PR, United Kingdom

Business Hours:
Monday - Friday: 8:00 AM to 6:00 PM (GMT+01:00)
Saturday - Sunday: 10:00 AM to 4:00 PM (GMT+01:00)

Response Time: We aim to respond within 1 Business day.